| DROPPING OFF on departure day |
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Please call us on 08454 70 80 90 when exiting the motorway at the junction to Luton Airport to inform us of your impending arrival.
Your personal driver may also need to contact you ahead of your drop off time so please make sure that the mobile number you provided on the booking details is the one that you have with you on your journey to the airport!
Once you enter the airport please follow the signs to the drop off area and park your car in an available space. Your uniformed driver will be waiting with a trolley.
Every driver carries personal identification and copies of insurance documents etc. Should you wish to inspect them, just ask!
Our driver will help to unload your luggage, inspect your vehicle’s condition and double check your return flight details with you. Please remove all keys other than those for your car from your key ring - Park and Fly Luton can only take responsibility for vehicle keys.He will ask you to sign his paperwork, give you a copy for your records and wish you Bon Voyage!
| COLLECTING on your return to LUTON |
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Once you’re safely inside the terminal building you should receive a ‘Welcome Home’ text message from us as soon as you switch your phone on. This indicates that we have tracked your return flight and are waiting close by with your car. After collecting your luggage and clearing Customs, please call us on 08454 70 80 90 to inform
Once you call us you should head directly back to your car since we can only wait in the drop off area for 15 minutes from that point. If your driver has to wait more than 15 minutes from the time that you call us he will have to leave the drop off area and you will be required to call him again and possibly face a 5-10 minute wait..
Once you have met your driver he will swiftly walk you around the car to confirm its condition and ask you to sign for its safe return. He will be waiting with the boot open and the heating or air conditioning on. If he didn’t meet you on your outward leg he may ask to see your ID to make sure that we’re returning the right car to the right customer.
| CHANGING your plans |
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We know that plans can change and we’re ready to react to make your journey as smooth as possible.
Please call us on 08454 70 80 90 with any changes to your booking details. Changes made more than 48 hrs in advance will receive a refund in full, minus a £10 administration charge, within that time we reserve the right to make a small charge. Cancellations made within 48hrs of your confirmed drop-off time will incur a fee equal to our minimum charge (currently £50) – any balance will be automatically refunded to your card.
If you need to cancel within the 24 hr notice period no refund can be made; we can provide an invoice which should be used to claim against your travel insurance – assuming that you have some and it covers the relevant circumstances leading to your need to cancel.
| KEEPING us informed |
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If you are running late (or even early) on your way to the airport, please call us and let us know; we'll try to be flexible. However, should you arrive more than 15 minutes early or late without letting us know, we can’t guarantee to book you in immediately. Any short term parking costs will be your responsibility in such cases.
If you experience an unavoidable return delay, please inform us as soon as possible - we are happy to offer a 1 day grace period where you will not occur any additional charges for car parking. After this period, you will be charged at our standard rate for each additional day or part day that your vehicle remains in our car park. If you do not inform us of your delayed return, you will be charged £5 to cover administration, plus the cost of our standard daily parking rates.
| Small Pet HOLIDAY HOTEL |
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Needless to say this is a fairly unique
service!
 In association with the nearby Woodside
Animal Farm, we are able to offer holiday pet boarding for any
animals from rabbits or guinea pigs and hamsters, to reptiles. After collection of your vehicle from the airport our driver will deliver your pet into the safe hands of Woodside’s professional staff who will give them the care and attention they need whilst you relax on holiday.
Woodside is an award winning farm and
mini-zoo that's also a great day out for the family. Please click HERE for the Woodside web site...
Please email or ring us directly if you'd
like to enquire about professional pet boarding while you park
with us - pets@parkandflyluton.co.uk
Where to meet us
Please print this page to help you on your journey to meet your driver.
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